FREQUENTLY ASKED QUESTIONS
Find answers to common questions about custom pin design, production, ordering, and shipping.
Everything You Need to Know
What is your minimum order quantity?
MOQ depends on the design and production method. Contact us with your artwork and quantity for a quote.
Can I use my own artwork?
Yes. You can upload your artwork, sketch, logo, or design idea for custom production.
Will I see the design before production?
Yes. We provide a digital proof for your approval before production begins.
How long does production take?
Production time depends on quantity and design complexity. We will confirm the estimated lead time before production.
Can you help if I only have an idea or sketch?
Yes. Send us your concept, sketch, or reference image and we can help turn it into a production-ready pin design.
Can I order custom packaging?
Yes. We can provide backing cards, individual bags, gift boxes, and other custom packaging options.
Do you ship internationally?
Yes. We ship to most countries worldwide and can recommend suitable shipping options for your order.
What file format should I send?
AI, PDF, EPS, or other vector files are preferred. High-resolution PNG or JPG files can also be used.
What customization options do you offer?
We offer custom sizes, shapes, enamel colors, metal finishes, backing options, and packaging solutions.
What payment methods do you accept?
We offer commonly used payment methods for international orders. Available options will be confirmed with your quotation.