Ready-to-Ship Products
We want you to be happy with your purchase.
For ready-to-ship products, you may request a return within 14 days of delivery.
To be eligible for a return, the item must be unused, unworn, and in its original condition.
Please contact us before returning any product. Returns sent without prior authorization may not be accepted.
Custom Pin Orders
Because custom pins are made specifically according to your artwork, design, size, color, plating, quantity, and other specifications, custom-made products are generally not eligible for return or refund due to a change of mind once the design has been approved and production has started.
Before production, we will provide a digital proof for your approval.
Please review all artwork, spelling, colors, dimensions, and other details carefully before approving the proof.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
After reviewing the issue, we may offer a replacement, remake, partial refund, or full refund depending on the circumstances.
Return Shipping
For returns that are not related to a product defect or fulfillment error, the customer is responsible for return shipping costs.
If the item is defective, damaged, or incorrect due to our error, we will work with you on an appropriate solution.
Original shipping charges are generally non-refundable unless the return is caused by our error.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Ready-to-ship orders may not be cancellable once they have been shipped.
For custom orders, cancellation may not be possible once the design has been approved or production has started.
Contact Us
If you have any questions about returns, refunds, damaged products, or order cancellations, please contact us through our Contact page.