Last updated: August 16, 2026
At Pins Store, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, requesting a custom pin, or contacting us.
Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Email address
- Phone number, if provided
- Billing and shipping address
- Order and product information
- Account information, if you create an account
- Messages and inquiries submitted through our website
- Artwork, images, files, or other materials submitted for custom pin orders
We may also automatically collect certain technical information such as your IP address, browser type, device information, pages visited, and website activity.
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide shipping and order updates
- Respond to questions and customer service requests
- Prepare quotes and process custom pin inquiries
- Review artwork and create custom product proofs
- Manage customer accounts
- Improve our website, products, and services
- Prevent fraud, misuse, and security issues
- Comply with applicable legal and regulatory requirements
Custom Artwork and Uploaded Files
When you submit artwork, designs, images, or other files for a custom pin project, we use those materials only as necessary to review your request, prepare proofs, manufacture your products, and provide related customer service.
We will not intentionally publish or use your submitted custom artwork for advertising or promotional purposes without your permission.
Orders and Payments
When you place an order, we collect information necessary to process the transaction and fulfill your purchase.
Payment information may be processed by third-party payment providers used on our website. The information collected and processed by those providers is subject to their own privacy policies and security practices.
Shipping
To fulfill and deliver your order, we may share necessary information such as your name, shipping address, phone number, email address, and order details with shipping carriers, logistics providers, and fulfillment partners.
Cookies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart
- Remember website preferences
- Support checkout and account functions
- Improve website performance
- Understand how visitors use our website
Some cookies are necessary for the website and WooCommerce store to function properly. WooCommerce uses cookies for functions such as shopping cart and customer session management.
Your browser may allow you to block or delete cookies, although some website features may not function correctly as a result.
How We Share Your Information
We may share information only when reasonably necessary with service providers involved in operating our business, such as:
- Payment processors
- Shipping and logistics providers
- Website hosting and technical service providers
- Email and communication services
- Fraud prevention and security services
- Professional or legal advisers when necessary
We may also disclose information when required by law or when necessary to protect our legal rights, customers, or website.
We do not sell personal information to advertisers.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to process orders, provide customer service, maintain business and tax records, resolve disputes, prevent fraud, and meet applicable legal obligations.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of certain personal information
- A copy of certain personal information
- Information about how your data is used
To make a privacy-related request, please contact us through our Contact page.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Third-Party Services and Links
Our website may contain links to or use services provided by third parties. Those third parties may have their own privacy policies and data practices.
We encourage you to review the privacy policies of any third-party service you use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page.